Microsoft Remote Assistance Tool
Microsoft Remote Assistance Tool
Understanding Remote Computer Desktop
Remote Desktop is a tool that enables you to remotely take control of your computer from different location. Let’s assume, you can access your workstation from home or while away.
Remote computer desktop can be very handy in the following situations:
1. Use Remote Desktop troubleshooting issues within an organization that may be in a remote location but are connected to the central network through a direct network connection, secure virtual private network (VPN), or remote access.
2. Use Remove Desktop within a network to remotely troubleshoot organizational computers.
3. To allow remote access to organizational computers without security concerns that unauthorized users are viewing the remote computer’s monitor and watching what actions are being performed remotely.
Remote Desktop can only be used for connecting internal domain computers. If the machine that you want to access is outside your organization’s firewall, then you will require to use Internet proxy software or Microsoft Internet Security and Acceleration Server client software.
If you want to have a session from a computer over the Internet to your company’s intranet, you must first create a secure VPN connection to the internal network you wish to access.
You can't use Remote Desktop to create a connection between two machines directly connected to the Internet.
Once you connect a computer remotely, Windows will prompt the local user that they have to be logged off before the computer can be accessed remotely.
Remote Desktop VS Remote Assistance - There is one major difference between Remote Desktop and Remove Assistance, you can't offer help to others through Remote Desktop because when you connect to other's computer it will be locked automatically and other person will not be able to communicate with you.
About the Author
Richard Wilson is a technical expert with iYogi. iYogi a computer services, tech support and computer support vendor is the winner of Red Herring Top 100 Award. iYogi provides microsoft support, windows vista repair, computer help, dell support, computer repair, computer tech support etc. by Microsoft Certified Technician.
Microsoft Remote Assistance Tool
Monitor Visitors' Behavior and Help Them Reach Your Goals by Chatting with Them
Remote Assistance- An Easy Tool for Remote Computer Help
In a scenario where you are in a different part of the world, and you are having problems with your PC and you need computer help. So what would you do? You need help and since you are a layman in computers you can't work along with the tech support guy. Here comes remote assistance through online PC repair expert.
Remote assistance is a tool in windows where one can log into your computer remotely. You just need to grant him access so that he can connect to your pc. Remote assistance was implemented first in Win XP.
So how does this work: The basic criterion, in using remote assistance is you need to have MSN messenger installed on your pc or a Microsoft email client like Outlook Express. The person who is going to help you will send you an invitation link using messenger or email and then you just have to click the link so that he gets access to your pc.
There is of course an advanced way of invitation too, that is by saving it as a file where you save it in a certain location giving it a name for invitation and then specify a time as to how long the invitation is open. It is best to give a password to this for security. The helper needs to inform the person of the password. Then this file can be sent via email or saved in a disc.
One good thing about remote assistance is it can be used via any connection which supports TCP/IP e.g. LAN, WAN, dial in via modem, via the internet.
So how to start remote assistance or where to find remote assistance in your pc?-
Go to control panel > System> Remote Tab> Put a check mark on remote assistance.
Once you check it you will find a remote assistance option in your program list. Click Open it. Choose an option out of the three available.
• Use Windows Messenger
• Use email
• Save invitation as file(advanced)
Once the invitation is sent the person who will help you will be able to see your desktop but will not have the access. He can request access and once you grant it and then only he takes the full access of your pc.
Now once the connection has been made you get options to chat, talk, send a file etc.
There is one disadvantage of remote assistance in windows XP: It doesn't work good with slow connections which has been rectified in Vista and Windows 7.
Happy Remote Assisting!!!
About the Author
The author is a tech support expert in the field of online remote PC help. He has an extensive knowledge related to computer problems and provides easy troubleshooting steps.
Microsoft Remote Assistance Tool
